Posted by Emily Wittenhagen on October 31, 2012
A Pew Research Center report found that over half of US adults go online to research products they are considering purchasing. The practice of researching product features and compare prices online has become so common that it’s often referred to as ROPO (research online purchase offline) or ROBO (research online buy offline).
“Even if (shoppers) end up making their purchase in a store, they start their fact-finding and decision making on the Internet,” report author Jim Jansen said.
How do you win over these Internet-savvy researchers? By making sure your product’s “digital box” contains accurate, consistent, and compelling product information.
While exact ROPO figures vary by study, industry, and country, here are some widely reported statistics to keep in mind when thinking about the influence online research has on offline purchases:
Influencing Offline: The New Digital Frontier
A Google white paper surveying the impact ROPO is having on different companies.
Research Online Buy Offline [.pdf download]
Yahoo and comScore surveyed 175,000 online shoppers in this study looking at the impact of online research on consumer shopping behavior. From 2007.
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Responsive, because that’s where the really interesting work is happening. It also allows a site to adapt to devices that haven’t been adopted yet, which seems crucial. I like Wikipedia’s approach, where everything’s accordioned up. So you can trust you’re getting everything–but you get to choose, rather than scrolling forever on your phone.
Special project lead and editor, content26