The Project Management Office is the lifeblood of the company, interacting with all delivery departments and ensuring that all client deliverables are completed on time, on budget, and to our clients’ satisfaction. Customer service and team collaboration is what this department exemplifies, and you will be managing a group of highly autonomous, hardworking project managers and project assistants in a fast-paced digital content and advertising environment. Your primary job is to mentor and grow the PMO team, help with escalations, and coach them through solutions on how to manage their clients and their workload.

As a discipline, the Project Management Office works to follow the most effective and efficient processes without suffering a decline in service quality. As the team manager, your job is to cultivate and promote these efficiencies and encourage everyone to work smarter, not harder. You will also represent your team to upper management and other departments and will regularly collaborate with them to ensure that your team is working optimally with all other delivery teams.

The PMO Manager has strong leadership, mentorship, and communication skills and is driven towards always iterating on process improvements. This person should also have strong client experience in an agency environment to be able to understand the team’s day-to-day life and to support the team on client accounts as-needed.

The PMO Manager will report to and work closely with the Controller.

Key Responsibilities

  • Hiring, training, motivating and coaching direct reports, assessing employee performance, and providing helpful feedback and training opportunities
  • Help promote a company culture that encourages top performance and high morale
  • Develop and refine current and future PMO work-flow processes that will help improve margins and drive efficiencies. This includes collaborating with other department managers to identify new processes and ways for teams to better work together
  • Create and maintain documentation within PMO team; update existing process documents as needed
  • Primary trainer responsible for maintaining and refining the PMO training program to ensure new team members are set up for success
  • Oversee department budgeting, reporting, and planning as needed
  • Ensure team members adhere to both PMO department and company policies and procedures
  • Help facilitate optimal use of team resources; identify ways to scale team capabilities while limiting headcount
  • Review project margins and team utilization; ensure PMO team is running projects within margin; be able to identify areas that are under or overutilized and help Controller plan resources accordingly
  • Oversee governance of c26 project management software, tools, and optimal use
  • Maintain data integrity and coordinate data cleanup within Mavenlink
  • Primary representative of PMO team to senior leadership; able to effectively voice team’s needs, address problems and identify opportunities that fit in with overall company objectives
  • Provide support to Sales team by reviewing new contracts, scoping new projects, and assessing proposed project timelines for feasibility
  • Ensure all contracts are executed properly within budget and scope by PMO team
  • Back up team members on client projects during PTO and may take on client work during periods of growth
  • Other duties as assigned

Qualifications and Attributes

  • Exceptional communication and collaboration skills; use data driven approach to decision making
  • Commitment to providing exceptional service to clients and support to team members
  • Minimum 3 years in digital media, digital production, business management, project management or related functions
  • Must have experience managing people and fostering employee growth and development
  • Must have experience building simple, clear systems to improve operations
  • Demonstrated strong organizational and time management skills
  • History of anticipating issues and the skills to be strategic, proactive, and assertive
  • High level of autonomy, accountability, and independent decision-making
  • Willingness to take on multiple hats to get the job done
  • Ability to move quickly and manage changes seamlessly
  • Positive interpersonal and communication skills, critical thinking, upbeat attitude, flexibility, high integrity, persistence and personal initiative are all required
  • Ability to be a role model and mentor to others
  • Ability to build consensus and relationships among other departments, senior leadership, and direct reports
  • History of quickly learning and adapting to a variety of project management and enterprise software tools
  • Intermediate knowledge of Microsoft Word, Excel (i.e. Pivot Tables and VLOOKUP)

Nice to Have:

  • PMP certification
  • Understanding of Lean principles
  • Amazon Vendor Central/Amazon Advertising exposure
  • Basic to intermediate understanding of digital ecommerce, product copywriting, and/or digital advertising
  • Experience working with Mavenlink